Effective Date: [01/04/2025]

Last Updated: [01/04/2025]

1. Who We Are

Jones & Quinn is a property management service provider offering guaranteed rent and stress-free letting solutions.

Email: hello@jonesandquinn.com

Website: https://jonesandquinn.com

2. What Personal Data We Collect

We may collect and process the following data:

- Name

- Email address

- Phone number (if submitted via booking form)

- Property details (if voluntarily shared)

- IP address and device/browser info (via analytics)

3. How We Collect Your Data

We collect data when you:

- Fill in a contact or consultation form

- Book a call via Calendly

- Interact with our website (e.g. via cookies, analytics)

- Respond to or click on one of our ads

4. Why We Collect Your Data

We collect and use your personal data to:

- Respond to your enquiries

- Schedule and manage consultations

- Understand interest in our services

- Improve our website, ads and service offerings

- Keep a record of leads for follow-up communication

5. Our Legal Bases for Processing

We process your data under:

- Legitimate interest (e.g. to follow up on a consultation request)

- Contract (e.g. if we’re providing a service to you)

- Consent (for analytics and cookies – see Cookie Policy)

6. Who We Share Your Data With

We share data only with trusted third parties, including:

- Calendly – to manage bookings

- Google – for analytics, ads, and website monitoring

- Meta (Facebook/Instagram) – for ad tracking and remarketing

- Google Workspace (Sheets) – to store and manage lead data

We never sell your personal data.

7. How Long We Keep Your Data

We retain lead and consultation information for up to 12 months, unless you become a client or request deletion earlier.

8. How We Keep Your Data Secure

- All lead data is stored in secure, access-controlled Google Workspace accounts.

- Analytics data is pseudonymised and cannot identify you directly.

- Calendly data is stored securely within their platform and subject to their privacy policy.

9. Your Data Rights (UK GDPR)

You have the right to:

- Access the data we hold about you

- Request correction or deletion

- Object to processing

- Withdraw consent (e.g. cookies)

- Lodge a complaint with the ICO

To exercise your rights, email us at hello@jonesandquinn.com.

10. Cookies & Tracking

We use cookies and tracking tools (e.g. Google Analytics, Meta Pixel) to improve our site and deliver relevant advertising.

For full details, see our Cookie Policy.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.